Refund Policy

This policy applies to purchases on MemberPrive.com, operated by LD LUXURY DIGITAL LTD, Cyprus.

1. No automatic renewals

Memberships are a one-time charge for the term you choose (1, 3, 6 or 12 months). They do not renew automatically, so there is nothing to cancel: access simply ends when the term ends. We never charge you again unless you choose to buy again.

2. When we refund

Content is digital and available as soon as you buy it, so purchases are generally non-refundable once access is given. We do refund in full:

• Duplicate or mistaken charges.
• Unauthorised charges (for example, someone used your card without permission). Tell us at once: we refund and close the account involved.
• Content not delivered, for example a paid video or photo that does not unlock or play and that we cannot fix.
• Online live sessions that are declined, cancelled by the Creator or do not take place for a reason on our or the Creator’s side: the credits go back to your balance.
• Any refund required by the consumer law of your country.

Credits: credits do not expire while your account is open. Unused purchased credits are refunded on request within 14 days of purchase. If you close your account, unused purchased credits are refunded on request. Free or bonus credits are never refundable. Credits already spent are not refundable except in the cases above.

3. EU and UK consumers: right of withdrawal

You normally have 14 days to withdraw from an online purchase. For digital content supplied immediately, you ask us at checkout to start supplying it straight away and acknowledge that you then lose this right once access begins (EU Directive 2011/83/EU, article 16(m)). This does not affect the refunds listed above.

4. How to ask for a refund

Email info@memberprive.com with the Telegram name of your account, the date and amount of the charge, and what went wrong. We answer within 2 business days. Approved refunds go back to the original payment method through our third-party payment processor, usually within 5–10 business days; credit refunds are added to your balance at once.

5. Please contact us before a chargeback

Most problems are solved quickly by email. Your bank statement shows the billing name displayed on the checkout page before you pay. Filing a chargeback without contacting us first may lead to the account being suspended while the dispute is open.

LD LUXURY DIGITAL LTD, Cyprus · 25 Voukourestiou Street, Neptune House, 1st Floor, Office 11, Zakaki, 3045 Limassol, Cyprus · 18 U.S.C. § 2257 Custodian of Records: LD LUXURY DIGITAL LTD, 25 Voukourestiou Street, Neptune House, 1st Floor, Office 11, Zakaki, 3045 Limassol, Cyprus (2257 statement).

Last updated: 28 October 2026.